If you’re experiencing any technical issues while watching Paradise COGIC Live Experience at paradisecogicga.org/watch-live/, check out the FAQs below for some basic troubleshooting tips.

What should my first response be to any technical issue?

Three great first steps to resolve any tech issue are:

1. Refresh the page.
2. Double-check your internet connection.
3. Try using a different web browser (See below).

Nine times out of ten, one of those steps will do the trick!

What does “refreshing” or “reloading” a page mean and how do I do it?

To “refresh” a web page simply means to load it again. To refresh the page on most browsers click the arrow at the top of the page that looks similar to this: . On Google Chrome and Safari, in the menu bar, click “View” and then “Reload”.

How do I download a different web browser?

Click these links and follow the accompanying directions to download Chrome, Firefox, or Opera.

• Download Google Chrome
• Download Mozilla Firefox
• Download Apple Safari

OR

You can verify that you have the latest version of your preferred browser using these links:

• Internet Explorer
• Chrome
• Safari
• Firefox

Why can’t I hear anything?

Videos may start playing as muted. Hover over the video and click the volume button to control your volume setting.

LIVE (Interactive Service):

Sundays at 10:30 AM & 11:00 AM EST and  Thursdays at 7:00 p.m.
Check Schedule on paradisecogicga.org/events for updates.